These symptoms are not...
defects

Check the followings carefully before contacting us for the
repair.

The lighter will not light.

Gas
lighter

Is the lighter filled
with gas? Press the tip of the valve at the gas filling port with a
screwdriver or the like. If no gas gushes out, there is no gas in the
lighter.

Fill the lighter with
gas.

Have you filled the
lighter with gas just now?

The lighter is cold.
Wait for several seconds, and flick the lighter when it returns to the room
temperature.

Has the flame
adjusting screw (or lever) been moved completely in the [-] direction?

Set the flame
adjusting screw (or lever) in an appropriate position.

Oil
lighter

Is the lighter filled
with oil? Is the cotton in the tank impregnated with oil? If it is dry, there
is no oil.

Fill the lighter with
oil.

Has the tip of wick
been burned and become sooty?

Cut off the tip
(approx. 5 mm) of the wick.

For the
flint lighters

Is a flint inside?

Has the flint become short?

Is the flint appropriate for your lighter?

Put in a flint
suitable for your lighter.

Has the flint wheel
been worn or clogged?

Brush the flint wheel
for cleaning. Replacement is necessary when the flint wheel has worn
substantially.

The flame has become small suddenly.

Is there sufficient
gas or oil inside?

Fill your lighter
with gas or oil.

The flame will not stabilize.

Have you filled the
lighter with gas just now?

The lighter is cold.
Wait for several seconds, and flick the lighter when it returns to the room
temperature.

Are you using the
lighter on a skiing ground or high altitude place?

The flame becomes
unstable in a cold place or at a high altitude.